Refund and Return Policy for PillMatrix
Effective Date: 10th Jan 2025
At PillMatrix, customer satisfaction is our priority. We are committed to ensuring that you are completely satisfied with your purchase. Please review our refund and return policy for any issues regarding your orders.
Eligibility for Refunds and Returns
Non-Returnable Items:
- Prescription medications are non-returnable as mandated by law to ensure safety and quality.
- Opened or tampered packaging of any product is not eligible for return.
Returnable Items:
- Non-prescription items, such as over-the-counter (OTC) medications, supplements, and personal care products, can be returned within 7 days of purchase, provided the packaging is unopened, undamaged, and in its original condition.
Conditions for Returns
To qualify for a return:
- The item must have been purchased directly from PillMatrix.
- Proof of purchase (order confirmation email or receipt) must be provided.
- Returns must be initiated within 7 days of receiving the product.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of receiving your order by contacting our customer support at:
- Phone: +1 (631) 313‑4137
- Email: Joetjohnson143@gmail.com
- Provide clear photographs of the product and its packaging to assist with our review process.
- We will arrange for a replacement or issue a refund after verifying the issue.
Non-Refundable Situations
Refunds will not be issued for:
- Products damaged due to misuse, mishandling, or improper storage.
- Delayed delivery caused by courier services or unforeseen circumstances beyond our control.
- Change of mind or preference after purchasing prescription medications.
How to Initiate a Return or Refund
- Contact our customer support team:
- Phone: +1 (631) 313‑4137
- Email: Joetjohnson143@gmail.com
- Provide your order number, proof of purchase, and details of the issue.
- Follow the instructions provided to complete your return or refund request.
We value your trust and strive to make your shopping experience with PillMatrix as seamless as possible. If you have any questions or concerns about this policy, please don’t hesitate to reach out to us.
Thank you for choosing PillMatrix.